In this spirit, I’m proud to introduce the Now. Get actionable insights to help you minimize waste and strategize. Telecommunications, Media, and Technology. >. Automate and optimize technology service operations. ITSM clearly defines the roles and responsibilities of every individual and department with regard to IT services. With more opportunities to tip and predetermined point-of-sale options for each transaction, gratuity has become less about rewarding good service. There’s an app for that: How low-code tools boost finance productivity. Actionable Insights Give everyone in your organization the info they need to make smarter decisions and improve business. Customers can track issues, create cases, access helpful content, receive. Documentation Find detailed information about ServiceNow products, apps, features,. Enhance visibility into your security posture and team performance. Get Started. More specifically, it represents the merging of AI and ITOps, referring to multi-layer tech platforms that apply machine learning, analytics, and data science to. Automate service operations to enhance productivity and give employees a superior work experience. S. Customer service management is the orchestration of tasks between customers, customer service, and other teams to quickly resolve issues and requests. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which. Ndlovu Care Group. A good CX can also bring improved loyalty, increased customer satisfaction, and. Automate and optimize technology service operations. ServiceNow. Now Platform® Vancouver Release. ServiceNow automates compliance monitoring for regulated market customers. 3. "ServiceNow training is at the heart of the way we work. Service Catalog overview - Support and Troubleshooting - Now Support Portal. It allows for increased productivity, lower costs, and improved end-user satisfaction. Automate service operations to enhance productivity and give employees a superior work experience. Unified service center. Although it started as an IT service management company, it's grown to connect people, functions, and systems across organizations. Behind every great experience is a great workflow. Enable customers with self-service options like order tracking and creating cases when they need help. The ServiceNow Knowledge Base provides a wealth of information on best practices, troubleshooting content and video tutorials. Automate service operations to enhance productivity and give employees a superior work experience. The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. The Now Support portal is your launchpad for resources to self-solve, get help from technical support, and manage ServiceNow instances. ServiceNow integrations support three use cases: • Process integrations move data across systems to facilitate a process, like sending ServiceNow records to Jira to support a development process. Get the most out of the ServiceNow Platform™ across your entire business—and throughout your journey. Leadership support Meet with process owners, service owners, and functional leaders to learn their current metrics collection and reporting. What is Issue Tracking? - ServiceNow. SANTA CLARA, Calif. Fast track your innovation agenda with Value Journey Manager, outcome tracking, proactive recommendations and Impact accelerators. APIs and Integration Tools are available with these ServiceNow products. The Table API provides endpoints that allow you to perform create, read, update, and delete (CRUD) operations on existing tables. Novartis International AG, is a Swiss multinational, employing more than 125,000 people globally. Unify HR and back-end processes to increase efficiencies. Customers. Automate service operations to enhance productivity and give employees a superior work experience. Simplify compliance with a built-in audit trail. Everyone’s talking customer experience. Maps have been around for longer than recorded history, with some of the earliest examples of maps dating as far back as 25,000 BCE. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. These activities may include vendor sourcing and appraisal, contract creation and agreement, KPI and goal establishment, tracking, reporting, reviewing, security testing, risk mitigation. Locate an office. By Tracy Moore. Get an executive view of key metrics and indicators with role-based dashboards and reporting. Customer service. Get Started. Reduce manual work with code and knowledge generation plus recommended actions. Automate and optimize technology service operations. Prebuilt orchestration Combine human processes and. Posted On: Nov 22, 2023. Everyone’s talking customer experience. ServiceNow has an adjudicated Customer Support group that manages all cases reported by customers associated with United States Government (USG) organizations within a secure approved environment as partServiceNow announces formation of EMEA Advisory Council. DevOps is a new and better way of building software with improved collaboration end-to-end, not only between development and operations teams, but also collaboration with disciplines such as security (sometimes referred to as DevSecOps ), testing (quality assurance or QA), version control, and cross-team collaboration capabilities such as. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Support comes first. Access a central dashboard to monitor overall health and safety of. As the foundation for all digital workflows, the Now Platform ® connects people, functions and systems across your organisation. Automate service operations to enhance productivity and give employees a superior work experience. Why this is important. Improve efficiencies and simplify every stage of the asset lifecycle with prescriptive workflows and tasks. Inventory management describes all the processes and tools for sourcing, storing, and using a company’s inventory, including raw materials and goods. The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. SANTA CLARA, Calif. Loading. ServiceNow Technical Support =. Create cases and manage supplier tasks in a single workspace. ServiceNow is a platform that automates and unifies workflows across the enterprise, using AI and low-code development. Log in to manage upgrades, follow changes, view knowledge content, and more. We would like to show you a description here but the site won’t allow us. コミュニティ、ナレッジベース、製品ドキュメントなどのカスタマーサポートツールを使用して、解決方法をすばやく見つけることができます。. Users can create and manage ServiceNow cases, manage upgrades, follow changes,BT gains transparency with ServiceNow Telecommunications Service Management. Department of Defense Impact Level-5 Provisional Authorization. Set your suppliers up for success with an easy-to. Explore Platform. Additionally, our applications allow organizations to meet your sectoral or regional requirements. Mitigate risk and build resilience. A suggestions portal where you can provide ideas for new. Delta Air Lines enhances HR support for employees worldwide. Automate asset workflows at each stage of the asset lifecycle. In the new normal, everyone needs a smarter way to workflow. Process implementation KPIs –These measure how well each process or service is implemented on ServiceNow. Reimagine always-on technology services. Automate and optimize technology service operations. Keep up with new entrants and disruptive. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Workflow automation Build and manage multiple complex workflows with no-code playbooks. Explore ServiceNow Impact. Get always-on access to technical support, self-help, and your ServiceNow instances. Contact Support ServiceNow provides Technical The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. The new ServiceNow functionality with Windows 365 will allow our joint customers to request and receive Cloud PCs directly through the familiar interface of Microsoft Teams. Now on Now . The right partner focused on your unique business turns digital transformation into a competitive advantage. Key benefits include: Submit and track your incidents with live updates from support agents; Browse our list of services – Training, Equipment Lending, Software etc. Features. Automate and optimize technology service operations. Track hybrid cloud spending in one place, including SaaS, IaaS, and PaaS, and cut cloud costs. Empower everyone with Now Assist and accelerate. Extend and innovate across the organization: It’s easy to maximize your investment while improving how work flows across multiple lines of. The ERA team is now part of. Reduce cost and complexity for ServiceNow integrations. ServiceNow Audit Management prioritizes internal audit engagements to eliminate recurring audit findings and enhance audit assurance and productivity. Get always-on access to technical support, self-help, and your ServiceNow instances. Automate service operations to enhance productivity and give employees a superior work experience. Learn how to design, plan and execute ServiceNow implementations. The calling user must have sufficient roles to access the data in the table. ServiceNow banking solutions deliver. Equip technicians with what they need to complete jobs on the first visit. >. ServiceNow personnel and service providers with access to such data are required to keep them confidential. ServiceNow expects to complete the acquisition of Era Software in Q4 2022. Req ID: JB0041064. Our Cloud meets rigorous standards and compliance for security assurance. You can download the Now. At its most basic, customer support describes the services, tools, actions, or strategies designed to help customers resolve any technical issues or problems with a specific. • Platform architect – A technical leader who documents the overall platform design and helps to analyze the impact of new requirementsGet answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Reimagine always-on technology services. Transform your business at World Forums. Reimagine always-on technology services. Build the future of IT with connected digital workflows. Combine ITSM with other products and apps to create a powerhouse technology platform. Gain new ServiceNow skills and fresh insights into the power of digital transformation. ServiceNow Software Asset Management runs on a single-architecture platform, enabling faster outcomes to reduce spending and license compliance risks. Automate and optimize technology service operations. Boost productivity through flow generation based on text inputs. ITSM is a strategic approach to IT management, with a focus on delivering value to customers. All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: mailto:web_support@servicenow. SANTA CLARA, Calif. We have experts in key regions around the world, all ready to support your digital journey. Take action easily with the latest data at your fingertips. Service Bridge reimagines the enterprise customer experience and fuels growth by enabling work to flow across the ecosystem. Transform your business at World Forums. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Community support so you can interact with other users. We offer in-person, virtual, rapid, and on-demand training, and also provide eLearning, demo videos, and train-the-trainer courses. 3. The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. Automate and optimize technology service operations. ServiceNow is powered by a singular technology stack that we call the Now Platform. Learn More. IntegrationHub. Drive automation enterprise-wide. Chief People Officer. ServiceNow maintains appropriate technical and organisational measures designed to protect the data covered by this Services Notice from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, and access. Certified experts. It is an end-user-facing view of the available service and product offerings provided by departments within the organization. Visualize strategies and targets, know whether you’re meeting objectives, and make decisions with confidence. Make better decisions with an accurate CMDB as your single system of record. Help Center In general, customers are encouraged to go to Now Support Help Center for assistance. This 10-week, full-time bootcamp is designed to fast-track the development of entry-level talent. The Now Platform ® is built for world-class. ServiceNow is an Equal Employment Opportunity Employer. Features. Monitor case status and completions in a central workspace. Accelerate innovation. Loading. Get Started Service Owner. Copilot for Service reduces time to production with out-of-the-box integrations for Dynamics 365, Salesforce, ServiceNow, and Zendesk. Millennials are 40% of the financial services workforce—meet their expectations by automating tedious tasks and increasing productivity. Transform your business at World Forums. Learn More. Empower everyone with generative AI use cases purpose-built for the Now Platform. ServiceNow banking solutions deliver transparent, compliant, customer-centric experiences in banking to help you stay focused on your priorities. Reimagine always-on technology services. directly to the ServiceNow Service Catalog application. Accessible at any time and from anywhere, self-service portals reduce service agent workloads. Global Impact. Quick solution paths can be found using customer support tools such as the community, the knowledge base, and product documentation. Benefits of adding CSM to CRM. Gain new ServiceNow skills and fresh insights into the power of digital transformation. RPA Enablement - Support and Troubleshooting - Now Support Portal. Solutions hosted on Microsoft Azure Government to accelerate digital transformation and enhance security controls for the defense and intelligence community. Build clearly defined, continuously adaptable plans. Documentation Find detailed information about ServiceNow products, apps, features,. ServiceNow delivers the most-innovative solutions, using a single cloud platform that will help you deliver resilient services, increase productivity, and create amazing experiences for your employees. Product documentation. ServiceNow Technical Support = 24 x 7 x 365 live agent support & technology. Ticketing software allows organizations to resolve their internal IT issues by streamlining the resolution process. Vice Chairman, Global Public Sector. Use pre-built workflows to perform risk analysis, approvals, and implementation. Create a knowledge article - Product Documentation: San Diego - Now Support Portal. Automate and optimize technology service operations. ServiceNow is a platform-as-a-service, that allows for the operation of enterprise and technical management support systems, such as IT service management and help desk functionality. Reporting. Intelligent workflows. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards. UPGRADESThat’s why we now have 86% employee onboarding satisfaction,” says Danielle. Accelerate and automate service delivery and reduce costs by consolidating outdated systems. Software Quality Assurance Engineer - Early in Career. (the data controller), which is a Delaware corporation located at 2225 Lawson Lane, Santa. Dictionary attributes alter the behavior of the table or field that the dictionary record describes. Deliver a unified employee onboarding experience across multiple departments and manage employee lifecycle events with. Tap into the power of the Now Platform ® and our single data model for instant insight. EST. ServiceNow recommends working with partners with product line expertise in the solution you’re deploying. Today’s customers have many different options for finding answers to questions and getting solutions to service inquiries. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. A major incident (MI) is an incident that results in significant disruption to the business. Be proactive with proven strategies and prescriptive guidance. April 16, 2020. Shares of ServiceNow (NOW) have risen 27% since the company in late October delivered strong Q3 results. Coordinate supplier-side and company-side tasks for accurate, real-time information. Automate service operations to enhance productivity and give employees a superior work experience. SANTA CLARA, Calif. Automate and optimize technology service operations. Documentation Find detailed information about ServiceNow products, apps, features,. The three OOB service types:You can define new types to align with the service architecture in your organization. Now Mobile Find answers, get help, and make requests across departments from a single, native mobile app. Reimagine always-on technology services. Employee Center Offer a single, unified portal for service delivery across the enterprise. ServiceNow Service Level Management (SLM) is an IT platform capability for managing service commitments between IT, service providers, and customers. Automate responses for common legal questions with virtual agents. Although it started as an IT service management company, it's grown to connect people, functions, and systems across organizations. Bridge departmental silos and modernize infrastructure. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. We would like to show you a description here but the site won’t allow us. Give users a powerful, consumer-grade search experience with relevant, personalized results. on Sept. An SLA functions as a documented understanding between the entity providing the service and the one receiving the benefits of the service. It includes every action that you take, and every resource you provide, to help ensure that customers’ expectations are being met and that are enjoying a positive customer experience. Formerly HI portal. Sign In. Transform your business at World Forums. This year, we’re thrilled to be able to convene at one global event May 14-18, 2023, at the Venetian Convention and Expo Center in Las Vegas. Support Manage your instances, access self-help, and get technical support. License and Cloud Cost Simulator. A cloud service provider is a third-party company offering a cloud-based platform, infrastructure, application, or storage services. More specifically, CSM refers to the orchestration of activities between customers, customer service, middle-office staff, operations teams, back-office departments, and IT groups to. Built on the Now Platform ®, the Now Support mobile experience is a personalized app that provides ServiceNow administrators with easy access to most of the resources available via our portal offering. Resolve HR cases. Ensure the security and health of your instances by viewing information, scheduling clones, activating plugins, and requesting resets. An SLA functions as a documented understanding between the entity providing the service and the one receiving the benefits of the service. We’ve also expanded our Workforce Optimization application to support additional solutions, including HR Service Delivery. One of the world’s largest pharmaceutical companies, with a vision to be a trusted leader in changing the practice of medicine, it commercializes innovative patented. Automate service operations to enhance productivity and give employees a superior work experience. ‑ April 26, 2023 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its first quarter ended March 31, 2023, with subscription revenues of $2,024 million in Q1 2023, representing 24% year‑over‑year growth, 27%. Response times are not phone affected by the manner of contact. Automate service operations to enhance productivity and give employees a superior. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Oct 05, 2023 - Nov 22, 2023. ServiceNow Mobile Agent makes it easy for agents to triage, address, and resolve requests on the go. Automate and connect anything to ServiceNow. Demo ITAM. . Customer may submit an incident with ServiceNow via the Support Portal or . The system administrator on your team must carefully assign and monitor edit rights based on organizational context. IT help desks are more tactical and focused on helping employees resolve their IT issues. The ServiceNow Knowledge Base provides a wealth of information on best practices, troubleshooting content and video tutorials. That support through Partner Center is in private preview. It follows other recent ServiceNow acquisitions, including Hitch Works, DotWalk, Mapwize, and Gekkobrain. ServiceNow may delay issuing service credits until such amounts reach $1,000 USD or equivalent currency specified in thean end-to-end application, service, or process on ServiceNow. Export OSHA reports across workplace locations. Improve customer experiences and agent productivity with generative AI. . Automate service operations to enhance productivity and give employees a superior work experience. Automate and optimize technology service operations. Empower business users with codeless flow components built for reuse. Achieve new levels of user satisfaction with modern and intuitive experiences. Manage encryption keys with flexible options. ServiceNow will use reasonable efforts to meet the target response times andVendor management is a broad banner, encompassing essentially all of the activities that an organization may engage in when interacting with its suppliers. Goto CustomURLs >> CustomURL module. Automate service operations to enhance productivity and give employees a superior work experience. Keeping Planning Strategic—Or Perhaps Making It That Way. Transform your business at World Forums. Improve business performance with out-of-the-box metrics and real-time analytics. ‑ July 26, 2023 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its second quarter ended June 30, 2023, with subscription revenues of $2,075 million in Q2 2023, representing 25% year‑over‑year growth, 25%. To help you continue to operate efficiently and implement critical workflows during the COVID‑19 crisis, we are offering additional support, including: A commitment to maintaining virtually 100% uptime for ServiceNow ® instances. Automate and optimize technology service operations. Intelligent automation Supercharge your workflows with machine learning and AI-powered. ServiceNow to partner with Carahsoft to provide crucial functionality for HHS applications, help optimize inventory and reduce waste. ServiceNow connects telecom infrastructure and processes with purpose-built workflow solutions that address your unique needs. Flow Designer. Install Service Bridge - Product Documentation: Tokyo - Now Support Portal. The API reference documents the classes, methods, and non-method properties comprising the API. Support Manage your instances, access self-help, and get technical support. Collaborate with community. b. 1. ServiceNow Business Continuity Management enables business operations to plan, exercise, and. Contact ServiceNow Sales. Explore ServiceNow Impact. Contacts: A manager, Global Talent, or Legal, Ethics & Compliance. Dive Deeper with ITSM. Transform your business at World Forums. . Loading. >. Empower everyone with Now Assist and accelerate. Loading. Remove the guesswork from managing complicated and distributed tech estates. Chief Financial Officer. Create and automate order tasks with workflows to reduce fulfillment time, meet SLAs, and lower costs. Creator Workflows. Access project frameworks distilled from over 7,000 successful ServiceNow customer implementations, all organized by specific outcomes. Submit a concern online at Call the Speak Up Line at (855) 869-7272 or the number listed for your country at the advantage of connecting with over 5,400 enterprise customers (about 75% of the Fortune 500) who use ServiceNow. Learn More. Bring your own keys or use ServiceNow managed keys, with the ability to create. Using ServiceNow HealthScan. 1. ServiceNow has customer support offices located around the globe to provide 24/7, follow-the-sun support for ServiceNow's customers. ServiceNow Secures U. Posted Date November 17, 2023. Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language. We champion these goals through our solutions and practices, including: Quality education and lifelong learning for all. Automate service operations to enhance productivity and give employees a superior work experience. Response times are not phone affected by the manner of contact. Department of Defense Impact Level-5 Provisional Authorization. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. The Three Customer Service Megatrends in 2022 - Customer Service Leaders Build Resilient Strategies in a Changed World. A software license is a legal contract between software creator and end user, designed to copyright and protect software as intellectual property. Demo SPM. Extend ServiceNow ® workflows and create new ones with out-of-the-box, reusable flow components. Conduct testing whenever you make changes to the ServiceNow®platform, such as upgrades, patches, hot fixes, or new releases, to:ServiceNow has documented Corporate Business Continuity SOP for continuity of operational activities and processes including IT. Skip to page contentMarch 23, 2022. Kanban is a framework used in software development where work items are visually represented to help ensure real-time communication and transparency. Learn More View Demo. How Now on Now focuses on digital transformation. Simple online forms powered by ServiceNow workflow ensure that the cases are being routed to the right experts. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Solutions Products Platform. Tap into 300k+ users for the latest ServiceNow insights and best practices. Orchestrate all the teams needed for supplier onboarding with a flexible, unified playbook. Customers are more likely to repeat business and leave positive reviews when they have a good experience. Tap into 300k+ users for the latest ServiceNow insights and best practices. Now platform will validate and update results if custom url is pointed to instance url or not. ServiceNow’s single system of record creates a proven framework for the agile management of public and private clouds – whether you are already deploying advanced hybrid cloud architectures, or are just taking your first steps towards the public cloud. In the new normal, everyone needs a smarter way to workflow. Everyone belongs when their unique ideas come together to create tangible change. Automate and integrate any process in a no-code environment. Role required: admin You must have administrator-level access for the Windows computer onto which. Table of Contents: What is SLA Types of SLAs What is response and resolution SLA in Service-now How do I create SLA agreement What is a retroactive start in SLA What is Retroactive pause time in SLA How. Connect with employees in moments that. Modernize with RPA and integrate modern tools enterprise-wide to increase output. ServiceNow can help you improve your employee experience with curated solutions and product offerings that help work, work better for everyone. Talk to an expert. ServiceNow Walk-up Experience is a streamlined channel to manage face-to-face IT support requests, and to improve customer experience with IT Service Desk. . Quick solution paths can be found using customer support tools such as the community, the knowledge base, and product documentation. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards. The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. An IT ticketing system is a tool used to track IT service requests, events, incidents, and alerts that might require additional action from IT. Demo SPM. Get Started. Connect with experts at ServiceNow and other champions in telecommunications to discuss industry challenges and how to partner with us to unlock your potential. Customer may submit an incident with ServiceNow via the Support Portal or . APIs and Integration Tools are available with these ServiceNow products. The system administrator on your team must carefully assign and monitor edit rights based on organizational context. Continual improvement process drives ITSM service efficiency and prioritizes business initiatives by. At the same time, self-service empowers customers to find solutions on their own terms, within their own timeframes. ServiceNow? When and why should I test? Use testing to make sure your Now Platform®is properly configured to help you achieve your outcomes and to save time and money. PaaS is generally presented as a no-code or low-code development solution, where those with limited or no coding experience can assemble pre-built components to create effective software programs. SANTA CLARA, Calif. Solutions. This script prints out "Incident. Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware assets, and managing cloud resources. Automate and optimize technology service operations. Store Download certified apps and integrations that complement ServiceNow. While they may disagree on many issues, our IT practitioners are united in their belief that innovation is an essential part of their daily work. Log in to manage upgrades, follow changes, view knowledge content, and more. Locate an office. Benefits of Employee Center Enhance the employee service experience Give employees a multi-departmental intranet to easily get help from HR, IT, facilities, and other departments. ServiceNow is a platform-as-a-service, that allows for the operation of enterprise and technical management support systems, such as IT service management and help. Firewall dashboard. Our flagship user conference is an opportunity to gather with like-minded. They could be part of the central platform team, managing an enterprise-level application, or be within business-units that use ServiceNow within your organization. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Data and analytics are now built into our global, harmonized processes. ServiceNow Customer Support hours of coverage. Engage employees with a connected and unified employee experience. Step 2: Build your capability to deliver and support ServiceNow capabilities Second, you need to define your team for delivery and support of ServiceNow capabilities. Installing App Engine Studio App - Support and Troubleshooting > Knowledge Base > Support and Troubleshooting (Knowledge Base) > Installing App. Solutions. Support Manage your instances, access self-help, and get technical support. Orchestrate all the teams needed for supplier onboarding with a flexible, unified playbook. Transform your business at World Forums. An IT ticketing system is a tool used to track IT service requests, events, incidents, and alerts that might require additional action from IT. Location Dublin, IE. It brings together various functionalities, such as case management, knowledge management, and self-service portals, all within a single system. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Support Manage your instances, access self-help, and get technical support. Improve business agility by uniting customer service processes across the enterprise and network. ServiceNow Secures Department of Health and Human Services Enterprise-Wide Contract . We have experts in key regions around the world, all ready to support your digital journey. Unify HR and back-end processes to increase efficiencies. Learn More. With ServiceNow® Surveys, you can create surveys and collect responses around various aspects of service delivery, right from within the ServiceNow platform. The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances.